Eden Privacy Policy
Eden AI, Inc. (the "Company") is committed to maintaining robust privacy protections for its users. Our Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
For purposes of this Agreement, Site refers to the Company's website, which can be accessed at https://tryeden.ai. Service refers to the Company's AI concierge services that provide personalized customer experiences across multiple communication channels for ecommerce brands. The terms "we," "us," and "our" refer to the Company. "You" refers to you, as a user of our Site or our Service. By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (found here: https://tryeden.ai/terms), and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
I. INFORMATION WE COLLECT
We collect "Non-Personal Information" and "Personal Information." Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes information that can be used to identify you personally, such as your name, email address, phone number, and communication preferences.
1. Information collected via Technology
To activate the Service you do not need to submit any Personal Information other than your contact information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the "referring URL"), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier.
For example, the Company may collect the following information:
Contact information (name, email address, phone number)
Communication preferences and interaction history
Usage data and analytics across communication channels
Purchase history and preferences (when provided by partnered brands)
Feedback and correspondence
Device and browser information
2. AI Concierge Service Information
When you interact with our AI concierge services, we collect and process communication data to provide personalized customer experiences:
SMS Communications:
Your mobile phone number
SMS messages you send to and receive from our AI concierge
Conversation history and context to maintain personalized service
Message delivery receipts and engagement metrics
Communication timing and frequency preferences
Email Communications:
Your email address
Email content when you communicate with our AI concierge
Email interaction patterns and preferences
Delivery and engagement metrics
Future Communication Channels: As we expand to additional touchpoints (push notifications, in-app messaging, web chat, etc.), we may collect similar interaction data to maintain consistent, personalized service across all channels.
Customer Profile Data:
Preferences and interests you share with our AI concierge
Purchase history and shopping behavior (when provided by partnered ecommerce brands)
Communication preferences and opt-in/opt-out status
Personalization settings and privacy preferences
3. Information you provide by registering for an account
To use the Service, you will need to create a profile by providing your contact information (email address and/or phone number) and any additional preferences for personalization. By registering, you are authorizing us to collect, store and use your information in accordance with this Privacy Policy.
4. Children's Privacy
The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at support@tryeden.ai.
4. Data Privacy and Security
We are committed to protecting your privacy through our privacy-first architecture. While our AI concierges have access to your full customer context to provide personalized service, human staff at partnered brands see only anonymized metrics and customer-controlled data sharing. You maintain control over what information is shared and can adjust your privacy preferences at any time. All data is encrypted and stored securely, and we delete data when it is no longer needed or when requested by you.
II. HOW WE USE AND SHARE INFORMATION
Personal Information: Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information in the following circumstances:
Service Providers: We share information with vendors performing services for the Company, such as SMS providers (like Twilio), email service providers, and cloud infrastructure providers. These vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
Partnered Ecommerce Brands: We share relevant customer information with the ecommerce brands you choose to interact with through our concierge service, but only to the extent necessary to provide personalized service and only in accordance with your privacy preferences.
Legal Requirements: We may share Personal Information if we have a good-faith belief that access, use, preservation or disclosure is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public.
Non-Personal Information: We use Non-Personal Information to improve the Service and customize user experiences. We may aggregate and share Non-Personal Information with partners and third parties at our discretion, but this information cannot be used to personally identify you.
III. THIRD-PARTY SERVICES AND AI TECHNOLOGY
SMS Service Providers: We use third-party SMS service providers (such as Twilio) to facilitate text message delivery. Your phone number and message content are shared with these providers solely for service delivery. These providers are contractually obligated to protect your information.
AI Technology: We leverage third-party AI technology to power our concierge services. This includes processing your communication content to provide personalized responses and recommendations. We do not allow AI service providers to use your personal data for training their models or for any purpose other than providing our services to you.
Future Integrations: As we expand to additional communication channels and service integrations, we may work with additional third-party providers. We will always ensure these providers meet our privacy and security standards.
IV. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by secure authentication, and we implement technological security measures including encryption, firewalls and secure socket layer technology. However, no method of transmission over the Internet is 100% secure. By using our Service, you acknowledge that you understand and agree to assume these risks.
V. YOUR RIGHTS AND CHOICES
Communication Preferences: You have the right to control your communication preferences at any time:
SMS: Text STOP to opt out of SMS communications
Email: Use unsubscribe links in promotional emails
All Channels: Contact us to modify your communication preferences across all touchpoints
Data Rights: You have the right to:
Request access to the personal information we hold about you
Request correction of any personal information we hold about you
Request deletion of personal information we hold about you
Control what information is shared with partnered brands
Adjust your personalization and privacy settings
Please note that we may need to retain certain information when required by law or to prevent fraud.
VI. LINKS TO OTHER WEBSITES
Our Service may provide links to or compatibility with other websites or applications. We are not responsible for the privacy practices of those websites. This Privacy Policy applies solely to information collected through our Site and Service.
VII. BUSINESS TRANSFERS
In the event we undergo a business transaction such as a merger, acquisition, or sale of assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur, and any acquirer may continue to process your Personal Information as set forth in this Privacy Policy.
VIII. CHANGES TO OUR PRIVACY POLICY
We reserve the right to change this policy at any time. We will notify you of significant changes by sending a notice to your primary contact information or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes take effect immediately.
IX. CONTACT US
If you have any questions regarding this Privacy Policy or our practices, please contact us at support@tryeden.ai.
Last Updated: This Privacy Policy was last updated on September 2, 2025.
Eden Privacy Policy
Eden AI, Inc. (the "Company") is committed to maintaining robust privacy protections for its users. Our Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
For purposes of this Agreement, Site refers to the Company's website, which can be accessed at https://tryeden.ai. Service refers to the Company's AI concierge services that provide personalized customer experiences across multiple communication channels for ecommerce brands. The terms "we," "us," and "our" refer to the Company. "You" refers to you, as a user of our Site or our Service. By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (found here: https://tryeden.ai/terms), and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
I. INFORMATION WE COLLECT
We collect "Non-Personal Information" and "Personal Information." Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes information that can be used to identify you personally, such as your name, email address, phone number, and communication preferences.
1. Information collected via Technology
To activate the Service you do not need to submit any Personal Information other than your contact information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the "referring URL"), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier.
For example, the Company may collect the following information:
Contact information (name, email address, phone number)
Communication preferences and interaction history
Usage data and analytics across communication channels
Purchase history and preferences (when provided by partnered brands)
Feedback and correspondence
Device and browser information
2. AI Concierge Service Information
When you interact with our AI concierge services, we collect and process communication data to provide personalized customer experiences:
SMS Communications:
Your mobile phone number
SMS messages you send to and receive from our AI concierge
Conversation history and context to maintain personalized service
Message delivery receipts and engagement metrics
Communication timing and frequency preferences
Email Communications:
Your email address
Email content when you communicate with our AI concierge
Email interaction patterns and preferences
Delivery and engagement metrics
Future Communication Channels: As we expand to additional touchpoints (push notifications, in-app messaging, web chat, etc.), we may collect similar interaction data to maintain consistent, personalized service across all channels.
Customer Profile Data:
Preferences and interests you share with our AI concierge
Purchase history and shopping behavior (when provided by partnered ecommerce brands)
Communication preferences and opt-in/opt-out status
Personalization settings and privacy preferences
3. Information you provide by registering for an account
To use the Service, you will need to create a profile by providing your contact information (email address and/or phone number) and any additional preferences for personalization. By registering, you are authorizing us to collect, store and use your information in accordance with this Privacy Policy.
4. Children's Privacy
The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at support@tryeden.ai.
4. Data Privacy and Security
We are committed to protecting your privacy through our privacy-first architecture. While our AI concierges have access to your full customer context to provide personalized service, human staff at partnered brands see only anonymized metrics and customer-controlled data sharing. You maintain control over what information is shared and can adjust your privacy preferences at any time. All data is encrypted and stored securely, and we delete data when it is no longer needed or when requested by you.
II. HOW WE USE AND SHARE INFORMATION
Personal Information: Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information in the following circumstances:
Service Providers: We share information with vendors performing services for the Company, such as SMS providers (like Twilio), email service providers, and cloud infrastructure providers. These vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
Partnered Ecommerce Brands: We share relevant customer information with the ecommerce brands you choose to interact with through our concierge service, but only to the extent necessary to provide personalized service and only in accordance with your privacy preferences.
Legal Requirements: We may share Personal Information if we have a good-faith belief that access, use, preservation or disclosure is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public.
Non-Personal Information: We use Non-Personal Information to improve the Service and customize user experiences. We may aggregate and share Non-Personal Information with partners and third parties at our discretion, but this information cannot be used to personally identify you.
III. THIRD-PARTY SERVICES AND AI TECHNOLOGY
SMS Service Providers: We use third-party SMS service providers (such as Twilio) to facilitate text message delivery. Your phone number and message content are shared with these providers solely for service delivery. These providers are contractually obligated to protect your information.
AI Technology: We leverage third-party AI technology to power our concierge services. This includes processing your communication content to provide personalized responses and recommendations. We do not allow AI service providers to use your personal data for training their models or for any purpose other than providing our services to you.
Future Integrations: As we expand to additional communication channels and service integrations, we may work with additional third-party providers. We will always ensure these providers meet our privacy and security standards.
IV. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by secure authentication, and we implement technological security measures including encryption, firewalls and secure socket layer technology. However, no method of transmission over the Internet is 100% secure. By using our Service, you acknowledge that you understand and agree to assume these risks.
V. YOUR RIGHTS AND CHOICES
Communication Preferences: You have the right to control your communication preferences at any time:
SMS: Text STOP to opt out of SMS communications
Email: Use unsubscribe links in promotional emails
All Channels: Contact us to modify your communication preferences across all touchpoints
Data Rights: You have the right to:
Request access to the personal information we hold about you
Request correction of any personal information we hold about you
Request deletion of personal information we hold about you
Control what information is shared with partnered brands
Adjust your personalization and privacy settings
Please note that we may need to retain certain information when required by law or to prevent fraud.
VI. LINKS TO OTHER WEBSITES
Our Service may provide links to or compatibility with other websites or applications. We are not responsible for the privacy practices of those websites. This Privacy Policy applies solely to information collected through our Site and Service.
VII. BUSINESS TRANSFERS
In the event we undergo a business transaction such as a merger, acquisition, or sale of assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur, and any acquirer may continue to process your Personal Information as set forth in this Privacy Policy.
VIII. CHANGES TO OUR PRIVACY POLICY
We reserve the right to change this policy at any time. We will notify you of significant changes by sending a notice to your primary contact information or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes take effect immediately.
IX. CONTACT US
If you have any questions regarding this Privacy Policy or our practices, please contact us at support@tryeden.ai.
Last Updated: This Privacy Policy was last updated on September 2, 2025.